Privacy Policy

Introduction

We value your privacy. We strive to maintain the accuracy, confidentiality and security of your personal information. Please read this Privacy Policy carefully before using the www.traumachange.com (the “Website”) as it contains important information regarding your privacy and the personal information that we collect from or about you, how it is safeguarded, how we use it and to whom we disclose that information.

This Privacy Policy is based on privacy legislation in Canada and Alberta. It applies to everyone, including but not limited to: visitors, user, and others, who wish to access or use the Website. By accessing or using the Website, you consent to the data practices described in this Policy and our bound by this Privacy Policy which also forms part of the Terms of Use for the Website.

Personal Information Defined

Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about or related to the individual. Business contact information and other information that may be available to the public (e.g. names, addresses and telephone numbers as published in telephone directories) are not considered personal information.

Collection of Personal Information

We collect any and all information that you enter on this Website. We collect the following information about you:

Sharing of Personal Information

We share the personal information below with the following third parties for the following reason(s):

Traumachange may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with legal process such as search warrants, subpoenas or court orders.
• Protect and defend the rights or property of Soulchange Incorporated.
• Act under emergency situations or exigent circumstances to protect the personal safety of users of Soulchange Incorporated, or the public; and/or
• Where the personal information is publicly available or with your consent.

Safeguarding Personal Information

We endeavor to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question.

These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure. We have implemented the following measure to protect and safeguard your personal information:

• Limiting the amount of personal information that is collected to strictly necessary only.;
• Using Secure Sockets Layer (SSL) protocol, encryption or other secure connection technologies when receiving or sending personal information beyond internal networks.
• Destroying the personal information that we no longer need. protected and accessible only by authorized employees on a need-to-know basis.
• Maintaining up-to-date software and safeguards.
• Ensuring secure storage and performing regular due diligence when using a third-party site server such as for email list management.
• Not selling or renting personal information to others.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Third Party Websites

The Website contains hyperlinks to other websites operated by parties other than us. We provide such hyperlinks for your reference only. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the Privacy Policies of any other site that collects personally identifiable information. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Analytics Program

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children’s Privacy

The Website is intended for use by a general audience and does not offer services to children. We do not knowingly collect personally identifiable information from children under the age of eighteen. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.   

Your Rights and Exercising Them

All visitors and users of the Website have the following rights with regard to their personal information:

1. Access. The right to access the personal information that we have collected about you.
2. Rectification of information. You have the right to request that we amend any of the information that we have collected on you.
3. Withdrawal of consent. You have the right to withdraw your consent to the processing of your information.
4. Lodge a complaint. You have the right to lodge a complaint regarding our collection, sharing and processing of information with competent authorities in the proper jurisdiction.

You may exercise the rights specified above by submitting a consumer request to the person accountable for our privacy practices and policies, whose contact information is below. We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with your Name, Phone Number and Email Address.

Please note that we may be unable to process your request if you do not provide us with the above information. We will respond to most requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Carole M.
Owner/Operator
(Online only)
support@traumachange.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting the File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Comments, Inquiries or Concerns

If you have any questions about this Privacy Policy, please contact us at support@traumachange.com 

For further information about privacy and your rights regarding your personal information, please visit the website of the Privacy Commissioner of Canada at http://www.priv.gc.ca/. 

Updates to the Privacy Policy

Traumachange reserves the right to change this Privacy Statement from time to time  to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information.

We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site, and by updating the privacy information on this page. We encourage you to refer back to it on a regular basis.

Your continued use of the Website and/or services available through this Website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Statement; and (b) agreement to abide and be bound by that Policy.